Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of the website and cleaning services provided by Premier Cleaning Uganda (“Premier Cleaning Uganda,” “we,” “us,” or “our”). By accessing our website, requesting a quotation, making a booking, or using our services, you agree to comply with these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, please do not use our website or services.

2. Services Provided

Premier Cleaning Uganda provides professional cleaning services, which may include:

• House cleaning
• Apartment cleaning
• Deep cleaning
• Office and commercial cleaning
• Move-in and move-out cleaning
• Post-construction cleaning
• Sofa, carpet, and mattress cleaning
• Window cleaning
• Fumigation and pest control services
• Other cleaning-related services agreed upon before booking

The exact services to be provided will be confirmed in your quotation, booking confirmation, or service agreement.

3. Booking and Confirmation

To book a cleaning service, you may contact us through our website, phone, WhatsApp, email, or other approved communication channels.

• All bookings are subject to availability.
• A booking is confirmed only after we confirm the date, time, service details, and price.
• Clients must provide accurate information about the property, rooms, cleaning requirements, and access arrangements.
• We reserve the right to decline or reschedule a booking where necessary.

4. Quotations and Pricing

Prices for our cleaning services depend on several factors, including:

• Size and type of the property
• Number of rooms, bathrooms, and offices
• Level of dirt, dust, grease, or clutter
• Type of cleaning service requested
• Location and travel distance
• Special cleaning requirements

Quotations are valid for the period stated in the quotation. If the condition or size of the property differs significantly from the information provided, we may revise the price before starting the service.

5. Payment Terms

Payment terms may vary depending on the type of service and booking arrangement.

• Payment may be required before, during, or after service delivery, as agreed during booking.
• We accept payment through approved mobile money, bank transfer, cash, or other agreed payment methods.
• For certain services, a deposit may be required to secure your booking.
• Full payment is due upon completion of the service unless otherwise agreed in writing.
• Failure to make payment may result in cancellation of future bookings or recovery action where necessary.

6. Client Responsibilities

To help us provide a safe and efficient service, clients agree to:

• Provide accurate information about the property and cleaning needs
• Ensure safe and reasonable access to the property at the scheduled time
• Provide water and electricity where required for cleaning
• Secure valuables, fragile items, cash, jewelry, and important documents
• Inform us of any hazards, pets, allergies, damaged items, or special instructions before cleaning begins
• Be available or nominate a responsible person to provide access and approve the completed work

7. Access to Property

The client is responsible for providing access to the property at the agreed appointment time. If our team cannot access the property, we may wait for a reasonable period. If access is still not available, the booking may be treated as a cancellation and applicable charges may apply.

8. Cancellations and Rescheduling

We understand that plans may change. However, cancellations and rescheduling requests must be communicated as early as possible.

• Cancellations made at least 24 hours before the scheduled service may be rescheduled or cancelled without a fee, where possible.
• Cancellations made less than 24 hours before the scheduled service may attract a cancellation fee.
• If our cleaning team arrives at the property and is unable to begin work due to lack of access, a call-out or transportation fee may apply.
• We may reschedule a service due to weather, emergencies, staff availability, or other unavoidable circumstances.

9. Quality of Service

Premier Cleaning Uganda is committed to providing high-quality cleaning services. If you are not satisfied with any part of the service, please notify us immediately after completion or within 24 hours. We will review the concern and, where appropriate, arrange a correction or repeat cleaning for the affected area.

Our satisfaction guarantee does not apply to pre-existing damage, permanent stains, wear and tear, or areas that cannot be cleaned safely or effectively.

10. Limitations of Service

Our cleaning services may not include:

• Removal of hazardous materials, biohazards, or medical waste
• Cleaning of areas that are unsafe or inaccessible
• Removal of heavy furniture or appliances unless specifically agreed
• Repair, restoration, or replacement of damaged items
• Guaranteed removal of permanent stains, mold damage, rust, or old paint marks
• Services outside the agreed scope of work

11. Damage and Liability

We take reasonable care when cleaning your property. However, Premier Cleaning Uganda shall not be liable for damage caused by:

• Pre-existing damage or defects
• Items that are already broken, loose, unstable, or poorly maintained
• Improperly installed fixtures or fittings
• Failure by the client to disclose fragile, valuable, or sensitive items
• Events beyond our reasonable control

Any damage or loss must be reported to us as soon as possible, preferably within 24 hours of service completion.

12. Cleaning Supplies and Equipment

Unless otherwise agreed, Premier Cleaning Uganda may provide standard cleaning supplies and equipment. If the client requests the use of specific products, the client is responsible for providing them and confirming that they are safe for the intended surfaces.

13. Health and Safety

Our team reserves the right to decline or stop any cleaning task that poses a safety risk to our staff, clients, or property. This includes unsafe electrical conditions, structural hazards, aggressive animals, hostile environments, or exposure to harmful substances.

15. Website Use

When using our website, you agree not to:

• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorized access to our systems
• Use the website for unlawful purposes
• Interfere with the website’s operation or security
• Copy or misuse our content without permission

16. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of those websites. Visiting third-party websites is at your own risk.

17. Force Majeure

Premier Cleaning Uganda shall not be liable for failure or delay in providing services due to events beyond our reasonable control, including but not limited to natural disasters, floods, fire, power outages, civil unrest, strikes, government restrictions, pandemics, or transportation disruptions.

18. Changes to These Terms

We may update these Terms and Conditions at any time. Updated terms will be published on this page with a revised date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Uganda. Any disputes arising from these terms shall be resolved through good-faith discussion and, where necessary, through the appropriate legal channels in Uganda.

20. Contact Information

If you have any questions about these Terms and Conditions, please contact us: